Refund Policy

1. Summary

We want you to be happy with your purchase. This Refund Policy explains when and how you can request a refund for purchases made on Billion Dollar Slots.

Because we sell virtual chips and items that are consumed immediately in gameplay, refunds are generally limited to purchases made within the last 14 days where the virtual currency has not yet been used.

2. When You Are Eligible for a Refund

You may request a refund if:

• Mistaken purchase: You purchased the wrong item or made an accidental purchase, and the virtual currency has not been used (spent) in gameplay, and the request is made within 14 days of purchase.
• Service failure: The virtual currency was not delivered to your account due to a technical error on our end.
• Duplicate charge: You were charged more than once for the same purchase due to a payment processor or technical error.
• Unauthorized purchase: A purchase was made on your account without your authorization (see section 6 below).
• Statutory consumer rights: Where applicable consumer protection laws require us to issue a refund (see section 8).

3. When You Are Not Eligible

Refunds will not be issued for:

• Virtual chips or items that have been used (wagered, spent, or applied in gameplay)
• Purchases made more than 14 days ago
• Buyer's remorse where the virtual currency has been used
• Loss of virtual currency through gameplay (winnings and losses are part of the game)
• Account suspensions or terminations due to violations of our Terms of Service
• Changes in game features, item availability, or game economy (we reserve the right to modify the game at any time)
• Dissatisfaction with luck, win rate, or random outcomes (results are randomized and inherently uncertain)

By making a purchase, you acknowledge that virtual currency is consumed instantly upon use and cannot be recovered once spent.

4. How to Request a Refund

To request a refund:

1. Email support@billiondollarslots.com within 14 days of your purchase.
2. Include the following information:
   • Your registered email address
   • The date of purchase
   • The order ID (from your purchase confirmation email)
   • The reason for the refund request
3. Wait for our response. We typically respond within 2 business days.

If approved, refunds are processed by our payment provider Paddle.com back to your original payment method.

5. Processing Time

Once approved:

• Credit/debit card refunds: 5–10 business days to appear on your statement
• Other payment methods: timing depends on the provider, typically 3–14 business days

If you have not received your refund within the expected window, please first check with your bank or payment provider, then contact us.

6. Unauthorized Purchases

If a purchase was made on your account without your authorization (for example, by a child, family member, or due to a security breach):

1. Change your account password immediately
2. Contact us at support@billiondollarslots.com within 14 days of the unauthorized charge
3. Provide details of the unauthorized purchase

We will investigate and, where appropriate, issue a refund and apply security measures to your account.

For purchases made by minors: Under the Children's Online Privacy Protection Act (COPPA) and similar laws, refunds for purchases made by individuals under 17 will generally be issued upon request from a verified parent or guardian.

7. Chargebacks

If you believe you are entitled to a refund, please contact us first rather than filing a chargeback with your bank. Chargebacks may result in:

• Immediate suspension or permanent ban of your account
• Forfeiture of any unused virtual currency
• Inability to make future purchases

We work in good faith to resolve all legitimate refund requests directly.

8. Statutory Consumer Rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws. Specific protections apply in certain regions:

European Union / United Kingdom

Under the EU Consumer Rights Directive and UK Consumer Contracts Regulations, you generally have a 14-day "cooling off" period to withdraw from a purchase. Important: By making a purchase and accepting our terms, you expressly request immediate delivery of digital content and acknowledge that you lose this right of withdrawal once the virtual currency has been delivered to your account. This is the case for our digital goods because they are delivered to your account instantly.

You may still request a refund for unused, undelivered, or defective purchases.

California

California residents have additional protections under the California Consumer Privacy Act and related laws. Refunds are governed by California's standard consumer protection rules.

Other regions

Refund rights in other jurisdictions vary. Where local law grants stronger consumer rights than this policy, those rights apply.

9. Contact

For all refund requests:

Email: support@billiondollarslots.com
Subject line: "Refund request — [Order ID]"
Response time: Within 2 business days

For payment-related issues with Paddle's processing, you can also contact Paddle directly at paddle.com/support.